Privacy Policy

Velmara Safaris ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you visit our website, send an enquiry, or make a booking.

1. Information We Collect

Personal data

When you enquire about or book a trip, we collect:

• Full name
• Email address and phone number
• Country of residence
• Travel dates, group size and preferences
• Special requirements relevant to your trip (for example dietary or accessibility needs)

Automatically collected data

When you browse our site we may collect your IP address and browser type, the pages you visit, device information, and cookies (see our Cookie Policy).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and prepare a tailored itinerary and quote
• Arrange and manage your booking with lodges, operators and guides
• Communicate with you before, during and after your trip
• Send you updates and offers where you have agreed to receive them
• Improve our website and the service we provide
• Comply with our legal and accounting obligations

3. Payments

Deposits and payments are processed through secure third-party payment providers. We do not store card numbers, mobile-money PINs or bank details on our servers.

4. Sharing Your Information

To deliver your trip, we may share the details necessary with trusted partners such as lodges, hotels, ground operators, airlines and guides. We do not sell, trade or rent your personal information to third parties.

5. Data Security

We take appropriate measures to protect your personal information. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the relevant data protection authority

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: