Booking, Cancellation & Refund Policy

At Velmara Safaris we want your journey to be effortless and transparent. This policy explains how bookings, changes, cancellations and refunds are handled. Because every trip is arranged with third-party partners, the specific terms for your safari are confirmed in writing with your booking confirmation.

1. Enquiries and Confirmation

Submitting a booking request online does not by itself create a confirmed booking or require payment. We will respond with a tailored itinerary and quote, and your trip is confirmed once the agreed deposit has been received and we have issued a written confirmation.

2. Deposits and Payment

• A deposit is required to secure your booking, with the balance due before travel as stated in your confirmation.
• Payments are processed through secure third-party providers; we do not store card or mobile-money details.
• Deposits cover costs we must pay partners up front (for example lodges, park fees and permits).

3. Cancellations and Refunds

Cancellations must be made in writing. The amount refunded depends on how close to travel you cancel and on partner terms:

• More than 60 days before travel: deposit is refundable less any unrecoverable partner costs.
• 30–60 days before travel: a cancellation fee applies; the balance may be partly refundable.
• Fewer than 30 days before travel: bookings are generally non-refundable.
• Peak season and selected lodges: stricter terms may apply and will be stated in your confirmation.

4. Non-Refundable Items

The following are typically not refundable:

• Visa fees, travel insurance and international air tickets
• Park fees, permits or lodge deposits already paid on your behalf
• Services missed through late arrival, no-show or early departure

5. Amendments

We will always try to accommodate changes to dates, accommodation or itinerary. Amendments are subject to availability and any price difference or partner fees, which we will confirm with you before proceeding.

6. Circumstances Beyond Our Control

If a trip cannot proceed due to events beyond our control (for example weather, wildlife movement, strikes, or government restrictions), we will work with you to reschedule or offer an alternative where possible. Refunds in such cases are subject to recoverable partner costs.

7. Contact Us

To make a change or cancellation, or for any questions about this policy, contact us: